For example, supervisors can use PowerBI reports and web wallboards to monitor queue activity to see if key performance indicators are being met. We make full use of the software your people are already familiar with. And as such, switching to Teams with Anywhere365 ® can provide a real boost to your everyday workflows, collaboration, and your teams’ overall productivity. Microsoft Teams integrates beautifully with other applications in the Microsoft ecosystem. Enhance Workforce Efficiency, Encourage Collaboration To make this even easier we have developed our unique zero code contact center automation toolbox, called Dialogue Studio. By sharing the workload with conversational AI, employees experience less stress and get to focus on more complex and rewarding customer issues. But adding conversational AI in the right way can significantly enhance employee satisfaction. Zero code contact center automationĬustomers tell us that agent attrition rates since the Covid pandemic have been challenging. Based on agents’ skills, location, IVR prompts, VIP customers, and more. And you can choose to only route more complicated customer problems or questions to live agents. We have several AI integrations, but you may also bring your own bots. And with Anywhere365 ® you can reduce your customer service workload even further and boost their productivity. Inside Teams, you can efficiently take, transfer, and mute calls. Better Customer Calls, Happier Service Reps

Let’s jump into some of the more unique features and how Anywhere365 ® leverages those to enhance your everyday business communications. You can bring together users, search channels, share files, and hold virtual meetings. What we really love is how your availability can be automatically updated based on your activities or manually enforced.īut migration from Skype for Business to Microsoft Teams is far more than an upgrade. You can participate in chat messages, as well as video and audio calls, on both mobile and desktop. Microsoft Teams offers all the capabilities of Skype for Business.

We Loved Skype for Business and We Love Microsoft Teams Environmental, social and corporate governance.Trusted by 2000+ global clients in 60+ countries.Fully integrated with Office 365 Cloud PBX solution.

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